How do I make a return?Updated 10 months ago

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.

Free UK returns

Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a Royal Mail location.

Returned items must be securely packaged in a sealed box, to ensure the contents are protected during transit. XMiles UK reserve the right to refuse the return of any items which have been damaged in return transit due to insufficient packaging.

Click the following link to create your free UK returns label.

Return in store

You can visit our retail store and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.