xmiles

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Account & Subscriptions

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

What’s your return policy?

What happens if my order is damaged or missing?

Returns & Refunds

How do I track my order?

What is your shipping policy?

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Can I upgrade my shipping to ensure my order arrives by a specific date?

What are the actions I should take if my package is delivered to the wrong address?

If I choose next day delivery during the weekend, will my order arrive the next day?

Can I modify my recent order to add an item, and how will I be charged?

I would like to order a product that is out of stock. Can I special order or subscribe to it?

Can I edit or add anything to my order?

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How can I cancel my order?

How can I exchange an item for a different size?

How do I receive a digital version or confirmation of a gift card I purchased?

Order Issues

Orders & Shipping

How do I apply promo/discount codes?

How do I use my loyalty credit?

What payment methods do we accept?

Payments & Discounts

How do I cancel my subscription?

How can I change an item or flavour in my subscription?

Our Privacy Policy

How to get in touch?

How does your mix & match discounts work?

Do you have a physical store where I can make purchases?

What happens if there's an error with my order?

I'm having trouble logging inUpdated 9 months ago