Once an order is placed, we can make changes, as long as your order hasn't been fulfilled. If you need to add products, update your shipping address or contact information, please contact our customer service team immediately after placing your order
At XMiles, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. We u
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
To cancel your order, simply contact customer service. If your order has not been shipped or processed, we can easily cancel it for you. Upon cancellation, you will receive a confirmation of the cancellation and any applicable refunds will be process
If you've received an item that doesn't fit properly, you can easily exchange it for a different size. Please follow these simple steps:. In the event that the desired size is not in stock, we will contact you to discuss alternative options, such as
After purchasing a gift card, you should receive a confirmation email with the details. If you have not received this email or need the actual voucher code, please contact us, and we will resend the information to your email address.