xmiles

If an order or product is damaged on delivery to you, do not accept or sign for the product and the courier will return it to us.If you have signed for your delivery and then later realise that a product is damaged, please inform us in writing via email within 48 hours of signing for the delivery and return it to XMiles.XMiles will, provided the above terms have been adhered to, replace damaged products and will be sent at no extra charge.

If an order or product is damaged on delivery to you, do not accept or sign for the product and the courier will return it to us. If you have signed for your delivery and then later realise that a product is damaged, please inform us in writing via e

What happens if my order is damaged or missing?

Returns & Refunds

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

What’s your return policy?

How do I track my order?

What is your shipping policy?

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Can I upgrade my shipping to ensure my order arrives by a specific date?

What are the actions I should take if my package is delivered to the wrong address?

If I choose next day delivery during the weekend, will my order arrive the next day?

Can I modify my recent order to add an item, and how will I be charged?

I would like to order a product that is out of stock. Can I special order or subscribe to it?

Can I edit or add anything to my order?

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How can I cancel my order?

How can I exchange an item for a different size?

How do I receive a digital version or confirmation of a gift card I purchased?

Order Issues

Orders & Shipping

How do I apply promo/discount codes?

How do I use my loyalty credit?

What payment methods do we accept?

Payments & Discounts

I'm having trouble logging in

How do I cancel my subscription?

How can I change an item or flavour in my subscription?

Account & Subscriptions

Our Privacy Policy

How to get in touch?

How does your mix & match discounts work?

Do you have a physical store where I can make purchases?

What happens if there's an error with my order?

What happens if my order is damaged or missing?Updated 9 months ago