xmiles

Our standard shipping time within United Kingdom is within 3 to 5 working days.For international orders, expect a shipping time of 2 to 11 working days. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. For additional questions about our shipping policy, please contact us at <a href="mailto:team@xmiles.co.uk">team@xmiles.co.uk</a>.

Our standard shipping time within United Kingdom is within 3 to 5 working days. For international orders, expect a shipping time of 2 to 11 working days. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that del

What is your shipping policy?

Orders & Shipping

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

What’s your return policy?

What happens if my order is damaged or missing?

Returns & Refunds

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Can I upgrade my shipping to ensure my order arrives by a specific date?

What are the actions I should take if my package is delivered to the wrong address?

If I choose next day delivery during the weekend, will my order arrive the next day?

Can I modify my recent order to add an item, and how will I be charged?

I would like to order a product that is out of stock. Can I special order or subscribe to it?

Can I edit or add anything to my order?

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How can I cancel my order?

How can I exchange an item for a different size?

How do I receive a digital version or confirmation of a gift card I purchased?

Order Issues

How do I apply promo/discount codes?

How do I use my loyalty credit?

What payment methods do we accept?

Payments & Discounts

I'm having trouble logging in

How do I cancel my subscription?

How can I change an item or flavour in my subscription?

Account & Subscriptions

Our Privacy Policy

How to get in touch?

How does your mix & match discounts work?

Do you have a physical store where I can make purchases?

What happens if there's an error with my order?

What is your shipping policy?Updated 9 months ago