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How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
What is your shipping policy?
Our standard shipping time within United Kingdom is within 3 to 5 working days. For international orders, expect a shipping time of 2 to 11 working days. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that del
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
How much does shipping cost?
UK Shipping: Free shipping is available for orders over £30. For orders under that amount, fees are calculated at checkout. You can find more information here about our UK Shipping policies. EU Shipping: Shipping cost is calculated at checkout for Au
Do you offer free shipping?
We offer fast and free shipping for orders over £30 within the United Kingdom. Orders under £30, or outside the United Kingdom will be charged shipping, which is calculated at checkout.
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected.
Can I upgrade my shipping to ensure my order arrives by a specific date?
If you require your order by a specific date, you can upgrade to either Royal Mail Fast Delivery or DPD to ensure expedited shipping. Orders with Fast Delivery are dispatched the same day. To upgrade your shipping and arrange payment for the addition
What are the actions I should take if my package is delivered to the wrong address?
If you receive incorrect delivery details from Royal Mail, it is important to check the map of the delivery location found at the bottom of the tracking page. This may help identify where the package has been delivered. If it's delivered to the wrong
If I choose next day delivery during the weekend, will my order arrive the next day?
If you place an order with DPD on a day before the weekend, you can expect it to arrive the next day. However, orders placed on the weekend with next day delivery are not guaranteed to arrive the next weekday, as the service excludes Saturday and Sun
Can I modify my recent order to add an item, and how will I be charged?
Yes, you can add items to your recently placed order. To do so, contact customer service with your order number and the item you wish to add. We will update your order accordingly and send you a separate invoice or payment link for any additional cha
I would like to order a product that is out of stock. Can I special order or subscribe to it?
If you are interested in a product that is currently out of stock, please reach out to customer service. We may be able to place a special order for you or assist you in setting up a subscription once the item is available. In the case of a manual or